With no welcome at all, & no drop off space outside our arrival at the Royal Hotel Cardiff presented us with immediate problems. We had to carry our luggage from the NCL car park some 5mins up the road, traipsing our luggage along the street in the rain did not start our stay off very well! A very awkward entrance... more

We were beginning to regret booking this hotel after some of the recent reviews on TA but we were pleasantly surprised. The concerns we had were regarding the poor service and poor breakfast neither of which we experienced. We had a de-luxe room on floor 4 which was large and well furnished, bathroom was well equipped. The infamous bathrobes appeared... more

As you'll have picked up from the other reviews, the Royal Hotel is in the centre of Cardiff, and suffers most of the problems associated with the convenient location. It is both above and opposite pubs (the one across the road is a Wetherspoons), and although I didn't stay on a Friday or Saturday night, I really wouldn't want to.... more

The hotel was tired. The staff were sloppy with one or two exceptions, and someone needed to use the vacuum in the public areas. The room was reasonable but gave you the impression it needed a good scrub! Safe was locked , one robe and no one cleans behind the taps. It is not as good as the Park Plaza... more

We stayed here for 3 nights, having booked and received a good price for a "deluxe double room". I had wanted to stay here since delivering a training course a year previously in the Captain Scott room of the hotel, and was impressed by the public areas at that time. The hotel has so much going for it- the location... more

Arrived Friday 9th May for Birthday celebrations. Lift was out of order so had to climb about 50 stairs to get to reception, Room was okay. Bathroom was better. Flat screen tv. Safe wasn't working. Bed made badly. Went for breakfast on Saturday morning and had full english at extra cost of £4 which to be honest was well worth... more

Stayed in The Royal Hotel on the 1st May 2008 for a Birthday treat. We booked a double executive room and paid £20 more that than what you would pay for a standard room. We checked in at about 14.30 with no problems, our room was ready and clean to a good standard. It was on the 4th floor with... more

Business trip in Cardiff for two days and needed a hotel, booked The Royal and then read some reviews.. was a tad concerned! But after staying there really can't understand why I'd seen so many bad or average reviews. Perhaps the key was I got a deluxe double on the 5th floor at a half price deal.. book very late... more

This was a romantic surprised arranged by my husband so it was a lovely evening. I've been looking forward to staying at this hotel for a really long time, ever since i heard it had reopened i've been dying for an excuse to stay there so i was very excited by the surprise. I grew up in Cardiff and remember... more