Lunch on May 5, 2023.
The food was incredible, as is to be expected of a Michelin restaurant. We had a starter salad that was fresh, well-balanced, and with lovely complimentary flavors. My mom had the grilled salmon with veggies and rice, which she loved....And I had the gnocchi, which ranked among the best I've ever had! The view from the outdoor tables is beautiful—right along the water's edge with the perfect view of the chapel bridge and Jesuitenkirche church.
Unfortunately, we had a very poor experience with our waitress, Jessica. As great as the food was, this really dampened our overall experience at Restaurant Balances. We are kind, polite, understanding patrons, but we got none of that in return. I can appreciate when someone might just be having a bad day or going through a difficult time, but we watched her constantly check-in on her other tables with a big smile and friendly conversation, while we sat by unattended and frowned upon for some reason. Our first course had come and gone before we got our first glass of wine (which we had ordered immediately once we were seated). Our wine and water glasses then sat empty for nearly an hour before we finally flagged someone else down to order more. And we also watched as another waiter outside offered bread 5 times to his tables, while we were only offered that once and then ignored afterwards.
We were not in a hurry that day, and it was mentioned that the kitchen was busy—but to sit at a lunch for nearly 3 hours and be ignored while other tables were doted upon was hurtful.More